At Laotugou, we understand that many international artists may not be familiar with some popular Chinese services like WeChat, QQ, Baidu Netdisk, or payment methods like Alipay and WeChat Pay. We’re here to help!
Here are some ways to connect with us in English:
- Email: madyungoldie@gmail.com
- Telegram: https://t.me/MissionWalter
- Telegram Group: https://t.me/cgltg
If you encounter any issues or have any questions, please feel free to contact us through these channels. Please communicate in English and maintain a respectful tone. We will do our best to respond to your inquiries within 48 hours.
Inquiry Format:
To help us assist you efficiently, please use the following format when contacting us:
- Problem: (Clearly state your issue)
- Description: (Provide a detailed explanation of the problem)
- Screenshot (if applicable): (Attach a screenshot to illustrate the issue if possible)
Important Notice Regarding Telegram Group:
Please be aware that our official Telegram group is CG_LTG. There may be fake or imitation groups. Please ensure you join the correct group to avoid scams or misinformation. We are not responsible for any issues arising from joining unofficial groups.
Additional Tips for International Users:
- File Downloads: If you are having trouble downloading files due to limitations with Baidu Netdisk (百度网盘), please contact us via the provided channels. We can explore alternative download options or provide direct downloads where possible.
- Payment Options: If you are unable to use Alipay or WeChat Pay, please contact us. We can discuss alternative payment methods, such as PayPal or credit card payments, if available.
- Time Zone Differences: Please be mindful of potential time zone differences when contacting us. We are committed to responding within 48 hours, but response times may vary depending on your location.
We are committed to providing a positive experience for all our users. If you have any suggestions or feedback on how we can better support our international community, please don’t hesitate to let us know.
